Terms Of Use

Welcome to Craft Galleria.in (Website). Craft Galleria and/or its affiliates provide website features and other products and services to you when you visit or shop at Craft Galleria.in, use Craft Galleria products or services, or use software provided by Craft Galleria in connection with any of the foregoing. Craft Galleria provides the Services subject to the following conditions. This user agreement (Terms and Conditions or T&C or Terms or Agreement) is between you (you or End User or your or Buyer or Customer or Registered User) and Craft Galleria. (Company or us or we or Firm name as Craft Galleria). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Not withstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.


Craft Galleria reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.


We view protection of your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If you object to our current Privacy Policy and your information being transferred or used in this way please do not use Website.


When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.


Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Craft Galleria owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patent able or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Craft Galleria without obtaining authorization from it.
User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. Craft Galleria does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted Craft Galleria the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, store or reproduce the material for that end users personal use. User hereby grants Craft Galleria, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of Craft Galleria, its subsidiaries, affiliates, associates, partners, suppliers and its third party content providers and licencors and each shall have the right to assert and enforce such provisions directly or on its own behalf.



The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Craft Galleria protected by copyright as a collective work under the applicable copyright laws. Craft Galleria owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the Users personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, re-transmission, publication or commercial exploitation of downloaded material without the express permission of Craft Galleria and the copyright owner is permitted.
If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with Craft Galleria shall not be deemed to be in the public domain but rather the exclusive property of Craft Galleria, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Craft Galleria, unless otherwise stated.



Craft Galleria respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to the Customer Care by way of an email as provided herein below.


The price of our merchandise as mentioned on Craft Galleria.in is the Maximum Retail Price (MRP) including taxes for the said product at that time. Such MRP shall also mention the taxes applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. Craft Galleria reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge Delivery Charges which may include postal charges/ shipment charges etc. that may be applicable for your delivery destination.


  • Gift Cards bought on our website will be sent via email. Physical copy of Gift Cards bought online will not be sent separately.
  • Gift Cards bought on our website can be redeemed on the website
  • Gift Cards cannot be used towards buying additional Gift Cards and cannot be redeemed for cash or store credit.
  • Gift Cards can only be redeemed in the same currency in which they are bought (e.g.You can only redeem USD or GBP Gift Card when shipping outside India and INR Gift Card when shipping within India).
  • In case of order value exceeding the Gift Card amount, the outstanding balance must be paid by Debit Card/Credit Card/Net Banking or other payment mechanisms available on site for that transaction.
  • For one online order, multiple Gift Cards and Credit Notes CANNOT be applied or used in combination with each other.
  • To redeem a Credit Note against an online order(s), the customer, in whose name and email address the credit note has been issued,must sign into the account associated with her/him.
  • Craft Galleria shall not be held responsible for any Gift Card being lost or stolen or redeemed without owners permission.
  • Gift Card Credit Note Policies are subject to change at any time without prior notice.


  • By changing the country, you will be charged according to the price list associated with that country and NOT by any conversion rate.
  • Due to import/trade restrictions, certain products might not be available for delivery in your chosen country.


Craft Galleria endeavors to provide seamless customer experience.But in certain cases like goods lost in transit, Craft Galleria will try to recover the goods and get them delivered to you as soon as possible or will work on other alternatives on case to case basis. This might impact the delivery of the product and/or its timelines.


Craft Galleria shall make all endeavors to deliver defect free products to the purchasers. Craft Galleria does not take title to any rejected items purchased by the user unless the item is received by Craft Galleria. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to Craft Galleria within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.
Craft Maestros holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns Exchanges Policy.



Products displayed on Craft Galleria attempts to be as accurate as possible. However, Craft Galleria does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Craft Maestros is not as described, your sole remedy is to contact Craft Galleria within 24 hours of receipt and Craft Galleria reserves the right to provide a solution as per its discretion. Craft Galleria is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.


Products displayed/ sold on the Craft Galleria website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.


The prices displayed on our website may differ from prices that are available in other mediums or channels. Further the prices displayed in our catalogs are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

Though Craft Galleria shall make all endeavor to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. Craft Galleria shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website. Craft Galleria will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


You agree to indemnify and shall not hold Craft Galleria (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, suppliers, associates and employees) for any claim or demand, including but not limited to reasonable attorneys fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.


Failure on the part of Craft Galleria to perform any of its obligations and the non furnishing of the Service), shall not entitle you to raise any claim against Craft Galleria or be a breach here under to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfillment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of Craft Galleria that directly or indirectly hinders or prevents Craft Galleria from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds on your side shall not in any event constitute or be considered an event of Force Majeure.


Any grievances you have by way of use of the website cab be addressed to the Customer Care by way of email to customercare@Craft Galleria.in
The Customer Care shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.



These Terms and Conditions or the documents of third party payment channels shall be governed and construed in accordance with the laws of India.
This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.